Last Updated: September 1, 2025
This Privacy Policy explains how we collect, use, and share your personal information when you use our website and services. It also outlines your privacy rights and how the law protects you.
Words with capital letters have specific meanings defined below. These definitions apply whether the terms are singular or plural.
You: The individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement): Refers to Front Office Solutions LLC, DBA MagellanCRM, located at 115 Cherokee Way, Boulder, CO 80303.
Account: A unique account created for you to access our services or parts of them.
Client: Any individual or entity with an approved account.
Website: MagellanCRM, accessible at https://magellancrm.com (or other Company-controlled domains).
Service: Refers to the website, platform, and all related services provided by the Company.
Contact: Refers to your website visitors or leads who are identified or reasonably identifiable using personal information collected by you.
Consumer: As defined by the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), means a natural person who is a California resident.
Country: United States (primary operations in Colorado).
Cookies: Small files placed on your computer, mobile device, or any other device by a website, containing details of your browsing history among other uses.
Usage Data: Information automatically collected from your use of the Service, such as page visits, IP address, and device identifiers.
Personal Data: Any information that relates to an identified or identifiable individual.
Front Office Solutions LLC considers customer privacy of the utmost importance. We will never sell your phone number, email, or any other personal information to unrelated third parties as described in this Privacy Policy.
We may collect the following types of information:
Personal Identifiers: Name, email address, phone number, company information.
Account Credentials: Login information, password hashes.
Usage Data: Pages visited, device information, location data (as provided by your browser or device).
Marketing Preferences: Opt-ins/opt-outs for email, SMS, or push notifications.
AI Interaction Data: When you use our AI-powered features (chatbots, voice agents, predictive analytics), we may process the content you submit for service delivery and improvement.
Payment and Billing Data: If you subscribe to paid services, we collect payment-related information via secure third-party processors.
We use your information for purposes including:
Delivering and maintaining the Service.
Communicating with you about your account, updates, and customer support.
Improving and developing new features, including AI-driven insights.
Compliance with applicable laws and regulations.
Security, fraud prevention, and debugging.
Personalized marketing (only where consented).
We do not sell your personal information. We may share information as follows:
Service Providers: With trusted vendors who process data on our behalf (hosting, analytics, payment processing).
Legal Requirements: Where required by law, regulation, legal process, or enforceable governmental request.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred with notice provided.
All third-party partners are required to follow data protection standards equivalent to this Privacy Policy.
We use session and persistent cookies for essential services, functionality, analytics, and advertising. You can control or delete cookies through your browser settings. For more details, see our [Cookie Notice].
You have the right to opt out of receiving text messages from us at any time. Reply “STOP” to any text message or contact our support team to be removed from SMS lists.
By providing your phone number, email address, or other contact details and opting in to receive communications, you consent to the collection and use of your Personal Information as described in this policy. We will clearly describe the types of messages you will receive and provide opt-out instructions.
We work with trusted third-party services (e.g., marketing tools, analytics platforms, cloud AI providers) to deliver a customized experience. These third parties may collect personally identifiable information under their own privacy policies. You can opt out of third-party data collection where applicable using browser settings, industry opt-out tools, or by contacting us.
Depending on where you live, you may have the following rights:
California/CPRA: Right to know, delete, correct, and opt out of the sale/sharing of Personal Data.
Colorado Privacy Act: Right to access, delete, correct, opt out of targeted advertising, and data portability.
Virginia/Connecticut Privacy Laws: Similar rights to access, delete, correct, opt out of targeted ads and profiling.
If you are in the EU/EEA, you may have rights under the GDPR, including:
Accessing and correcting your data.
Requesting deletion of your data.
Restricting or objecting to processing.
Data portability.
Lodging a complaint with your local supervisory authority.
To exercise your rights, contact us at [email protected] (or another designated contact). We will verify your identity before processing requests.
We retain Personal Data only as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements. Data collected for AI model improvement may be retained in anonymized or aggregated form.
We use reasonable administrative, technical, and physical safeguards to protect your Personal Data against unauthorized access, loss, misuse, or disclosure. However, no transmission over the Internet or method of storage is 100% secure.
Where our platform uses AI features or automated decision-making (e.g., lead scoring, automated messaging), we disclose it within the Service. You have the right to opt out of profiling for marketing or sales purposes in accordance with applicable laws.
Our Services are not directed to children under 13, and we do not knowingly collect Personal Data from children. If we become aware that a child under 13 has provided Personal Data, we will delete it promptly.
We may update our Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date. If changes are material, we will provide notice through email or the Service.
If you have any questions about this Privacy Policy, you can contact us:
Front Office Solutions LLC, DBA MagellanCRM
115 Cherokee Way, Boulder, CO 80303
Email: support@magellancrm.com